Shipping Policy
Moa & More
At Moa & More, we strive to ensure that your favorite traditional Bengali delicacies reach you fresh, intact, and on time. This Shipping Policy outlines how we process, pack, and deliver your orders.
📦 Order Processing Time
Orders are typically processed within 12–24 hours after payment confirmation.
For seasonal items like Joynagarer Moa and Nolen Gur, preparation may take additional time based on availability and freshness.
🚚 Shipping Methods & Delivery Partners
We partner with trusted courier services such as Delhivery, DTDC, India Post, Blue Dart, and other region-specific providers to deliver across India.
Standard Delivery: 2–4 business days (depending on location).
Metro Cities: Usually 1–3 business days.
Remote/Rural Areas: May take 3–5 business days.
⚠️ Please note that delivery timelines may vary during peak festive seasons, weather disruptions, or courier backlogs.
💰 Shipping Charges
Free shipping on orders above ₹5000.
Flat-rate or calculated shipping fee for orders below the threshold, shown during checkout.
🌿 Packaging & Freshness Guarantee
We take great care in packaging perishable items to ensure they reach you fresh and hygienically sealed:
Double-sealed or vacuum-packed (where applicable).
Eco-conscious packaging materials.
Extra padding for delicate items.
📍 Delivery Locations
Currently, we ship to most PIN codes across India. If your area is not serviceable by our courier partners, we will contact you for alternate arrangements.
✈️ International shipping is currently unavailable, but we are working on it!
📦 Order Tracking
Once shipped, you will receive a tracking link via email or SMS.
You can monitor your shipment status directly through the courier’s website.
❗ Delays or Delivery Issues
Moa & More is not liable for delays caused by:
Natural disasters, strikes, or force majeure.
Incorrect or incomplete delivery addresses provided by the customer.
Courier delays beyond our control.
However, we’re always here to help. If your order is significantly delayed or misplaced, please contact us immediately.
📮 Missing or Damaged Deliveries
If your parcel arrives damaged, tampered, or incomplete, kindly:
Take clear photos/videos of the package.
Email us at sales@joynagarermoa.com within 24 hours of delivery.
We will assess the issue and offer a replacement or refund if eligible .
🕑 Cancellation Before Dispatch
Orders cannot be cancelled once they are placed. Please review your order carefully before confirming.
🙌 Need Help?
For any shipping-related queries, contact:
📧 Email: sales@joynagarermoa.com
🕘 Working Hours: 10 AM – 6 PM IST (Mon–Sun)
Thank you for choosing Moa & More.
We’re committed to delivering Bengal’s heritage to your doorstep — fresh, honest, and full of love.