Terms & Conditions
Moa & More
By accessing or using our website (www.joynagarermoa.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.
1. General Overview
This website is operated by Moa & More, a brand rooted in the Sundarbans, India. Throughout the site, the terms “we,” “us,” and “our” refer to Moa & More. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the terms outlined here.
2. Eligibility to Use
To use this website and place orders, you must:
Be at least 18 years old or have parental/guardian consent
Provide accurate personal and shipping information
Use the website only for lawful purposes
We reserve the right to refuse service, suspend access, or cancel orders at our discretion.
3. Products and Services
a. Nature of Products
We sell traditional and perishable food items. Due to seasonal availability (e.g., Joynagarer Moa and Nolen Gur), some products may only be available during specific months.
b. Accuracy
We make every effort to display product descriptions, prices, and availability as accurately as possible. However, errors may occasionally occur, and we reserve the right to correct them.
4. Pricing & Payment
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
We accept secure online payments through trusted third-party gateways (e.g., Razorpay, UPI, Cards, etc.). We do not store your payment data.
5. Shipping & Delivery
We aim to dispatch orders promptly, but delivery times may vary based on location, product type, and courier conditions. For more details, please refer to our Shipping Policy page.
6. Cancellations, Returns & Refunds
Please refer to our Refund & Returns Policy for information regarding cancellations, eligibility for refunds, and procedures to raise concerns.
Due to the nature of our products, most items are non-returnable once delivered, except in the case of verified damage or incorrect deliveries.
7. User Responsibilities
By using this site, you agree not to:
Use false information to place orders.
Engage in any activity that may harm or overload the website.
Copy, reproduce, or exploit any part of the website or its content without our written permission.
8. Intellectual Property
All content on this website, including images, logos, product descriptions, and branding, is the property of Moa & More and protected by Indian copyright and trademark laws. Unauthorized use may result in legal action.
9. Limitation of Liability
We are not liable for:
Minor taste or texture variations in handmade/seasonal products.
Delays caused by courier partners, natural calamities, or force majeure events.
Any direct, indirect, or incidental damages from your use of the site or products.
10. Privacy
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your data.
11. Changes to These Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page, and your continued use of the site implies acceptance of the new terms.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Moa & More
Email: sales@joynagarermoa.com
Address: Nimpith Ashram, Joynagar, Pin- 743338, West Bengal, India.
Working Hours: 10 AM – 6 PM IST (Mon–Sun)